Find answers to common questions about our products and services
To place an order, simply browse our collection on the website, click on any saree you like, and use the "Enquire via WhatsApp" button to connect with us directly. Our team will assist you with the ordering process, confirm pricing, and arrange payment and delivery through WhatsApp.
You can reach us through:
We will send you order confirmation and tracking number via WhatsApp or email once your order is shipped. You can use the tracking link to monitor your delivery. Alternatively, you may contact us directly via WhatsApp at __WHATSAPP_DISPLAY__ for updates.
For international orders, custom duty shall be borne by the customers. Each country has their own customs regulations and we won't be able to confirm the final cost. Please check with your local customs office for estimated duties and taxes.
All sarees at TheIndianEthnic are ready stock. We will ship out immediately once we receive your order confirmation and payment. If there is any delay in shipping, it will be due to external factors from the shipping carrier.
We accept various payment methods including bank transfers, PayNow, and other secure online payment options. Our team will provide you with payment details and instructions via WhatsApp when you place your order.
If the package arrived tampered, DO NOT accept the package. Contact us immediately via WhatsApp at __WHATSAPP_DISPLAY__ or email at support@theindianethnic.sg. Please refer to our Refund and Shipping Policy for more information.
If you receive a defective product, please contact us immediately within 24 hours of delivery via WhatsApp at __WHATSAPP_DISPLAY__ or email at support@theindianethnic.sg. Please provide your Order ID and photos of the defect. For full details on our refund policy, please visit our Refund and Shipping Policy page.
Yes! We can provide special gift wrapping for your sarees. Please mention your requirement when placing your order via WhatsApp, and our team will be happy to assist you with packaging options.
We accept returns only for damaged or defective products. No exchanges are available. The saree must be in its original condition, unworn, unused, with tags intact, and in original packaging. Please refer to our Refund and Shipping Policy for complete details.
We're here to help! Contact us via WhatsApp or email and our team will get back to you as soon as possible.