Refund & Shipping Policy

Refund Policy

Refund Policy - Singapore Orders

1. If you receive any defective product, do contact us immediately within 24 hours of product delivery by messaging us on WhatsApp at __WHATSAPP_DISPLAY__ or emailing us at support@theindianethnic.sg with your Order ID and send us a snapshot of the defect. Also, please state the reason for refund.
2. Item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
3. Payment refunds are applicable only in case of damaged products. No exchange of products are available at TheIndianEthnic.
4. There might be slight irregularities like thread pulls and missing weaves as they are handcrafted and are not considered defects. These are common in handloom sarees.

Refund Policy - International Orders

1. If you receive any defective product, do contact us immediately within 24 hours of product delivery by messaging us on WhatsApp at __WHATSAPP_DISPLAY__ or emailing us at support@theindianethnic.sg with your Order ID and send us a snapshot of the defect.
2. The shipping charges for sending the products back has to be borne by the customer, and TheIndianEthnic shall have no additional liability in this regard.
3. Item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
4. Payment refunds are applicable only in case of damaged products. The amount refunded to you would be only for the products and not the shipping charges.
5. There might be slight irregularities like thread pulls and missing weaves as they are handcrafted and are not considered defects. These are common in handloom sarees.

Guidelines for a Valid Return

1. Product should be in original condition.
2. Tags should be retained and returned.
3. No customization should be done. Fabric should not be cut or used.
4. We request that you DO NOT return any product before receiving confirmation from TheIndianEthnic's customer service team for the same. In case any product is returned without such confirmation, TheIndianEthnic does not guarantee any credit or replacement of the product.
5. Your message should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that TheIndianEthnic shall examine the returned products for all such defects/variations, on the basis of your communication. All defective products being returned to TheIndianEthnic shall be done ONLY through registered airmail/courier.
6. TheIndianEthnic should receive the product returned within seven (7) working days from receipt of confirmation from TheIndianEthnic. Safe receipt of defective product by TheIndianEthnic is sole responsibility of the customer, and upon compliance of these provisions, the obligations of TheIndianEthnic, if any, under this return policy come into effect.
7. To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
8. To start a return, you can contact us via WhatsApp at __WHATSAPP_DISPLAY__ or email at support@theindianethnic.sg. If your return is accepted, we'll send you the instructions on how and where to send your package.

Shipping Policy

Domestic Shipping Policy (Singapore)

All orders are processed within 2-5 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via WhatsApp or email.

You will receive a shipment confirmation message once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

International Shipping Policy

All orders are processed within 4 to 30 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via WhatsApp or email. Shipping rates will be calculated and confirmed via WhatsApp before order confirmation.

You will receive a shipment confirmation message once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Important: TheIndianEthnic is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).

Damages

TheIndianEthnic is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us via WhatsApp at __WHATSAPP_DISPLAY__ or email at support@theindianethnic.sg within 24 hours of delivery. Please save all packaging materials and damaged goods before filing a claim. We will try to assist our best possible.